The ITS Help Desk provides the first point of technical assistance to the faculty and staff of Claremont McKenna College, assisting them in resolving problems or distributing the call to the appropriate ITS staff.
We provide courteous, responsive technical support to the CMC community via the phone or e-mail. Our objective is to resolve the problem on initial contact with the Help Desk. We answer questions, offer informal instruction, provide first-tier troubleshooting, and manage escalation of issues to ITS support specialists.
Service Hours:
By Phone: (909) 607-0911 or extension 70911
The Help Desk technical support line will be answered between the hours of 8:00 a.m. - 5:00 p.m. Monday through Friday. The Desk is closed from 12:00 p.m. - 1:00 p.m. If the Help Desk line (x70911) is busy, the voice mail system will take the call. Messages will be answered as quickly as possible.
By E-mail: help@claremontmckenna.edu
You may send an e-mail to the Help Desk regarding your problem. In the subject field, please enter your Claremont McKenna College account name. In the body of the message explain in detail what issues you are experiencing. This message will be automatically routed to the Help Desk system where it will be assigned to the appropriate ITS staff.
